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30-day postage paid returns 30-day postage paid returns
30-day postage paid returns 30-day postage paid returns

Refund Policy

**Cancellation and Returns Policy**:

We, Cherrycom Worldwide SL(https://Akisexpress.com/), acknowledge that there may be instances where you need to cancel or return an order. To ensure a clear and smooth process, we have established the following policy:


If you choose to cancel your order, you have a 48-hour window from the time of purchase to do so. We kindly request that you promptly reach out to us to proceed with the cancellation. Once the cancellation is processed, we will initiate the refund, which typically takes 3-5 business days to be credited back to your original payment method.


Our returns policy allows you to initiate a return within 30 days from the date of purchase. It's important to note that beyond this 30-day period, we are unable to accept returns or offer refunds or exchanges.

**Eligibility for Return**:

For an item to be eligible for a return, it must be unused and in its original packaging. Additionally, we require a receipt or proof of purchase to accompany the return. These guidelines are in place to ensure a satisfactory experience when returning an item.

**Non-Returnable Items**:

Certain items, such as health and personal care products, are classified as non-returnable due to hygiene considerations. If you have any questions regarding the eligibility of a specific item for return, we encourage you to consult the product description or contact our knowledgeable customer support team.


Once we receive and inspect your returned item, we will promptly send you an email notification to confirm its receipt. Following that, we will review the item and inform you of the approval or rejection of your refund. If your refund is approved, it will be processed and credited back to your original payment method within a specified timeframe.

**Late or Missing Refunds**:

If you have not received your refund yet, we recommend checking your bank account first. In some cases, it may take a few days for the refund to be officially posted. If you still have not received the refund, we suggest contacting your credit card company. If the issue persists, we advise reaching out to your bank for further assistance. Our dedicated customer support team is also available at Cherrycom Worldwide SL(mailto:nxsmlbrzfwaio7@gmail.com) to address any unresolved concerns.

**Sale Items**:

Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.


In the event that you receive a defective or damaged item, we are here to assist you. Simply contact us within 72 hours of receiving the item to nxsmlbrzfwaio7@gmail.com, and we will guide you through the exchange process.


If the item was marked as a gift and shipped directly to you, we will provide a gift credit for the value of the return. Once we receive the returned item, we will issue a gift certificate to you. If the item was not marked as a gift or if the gift giver had the order shipped to themselves, the refund will be processed to the original payment method of the gift giver.

**Return Shipping**:

To initiate a return, please send us an email to nxsmlbrzfwaio7@gmail.com. Please note that you are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee the safe receipt of your returned item. It's important to remember that shipping costs are non-refundable.

Our utmost priority is to provide a comprehensive and professional returns policy while ensuring the integrity of our business. Should you have any further inquiries or concerns, please do not hesitate to contact our dedicated support team nxsmlbrzfwaio7@gmail.com. We are committed to assisting you throughout the process.