At AkisExpress, we stand behind the quality of our products and want our customers to be completely satisfied with their purchases. Our products are manufactured with the utmost care and precision in Guangzhou, China, and our company is registered in Spain, adhering to strict European Union standards. We provide the following warranty terms to our valued customers:
Duration of Warranty: Our products come with a one-year limited warranty, effective from the date of purchase. The warranty covers defects in materials and workmanship under normal use.
Scope of Warranty:
Defective Products: If you discover a manufacturing defect, we will, at our discretion, repair, replace, or refund the item at no additional cost to you.
Warranty Exclusions: This warranty does not cover damage resulting from misuse, accidents, alterations, unauthorized repairs, or normal wear and tear.
Limitations: The warranty is limited to the original purchaser and is not transferable. Proof of purchase will be required to validate the warranty period.
Making a Warranty Claim: To initiate a warranty claim, please contact our customer service team via our website. Include a description of the issue, photographic evidence of the defect, and your original proof of purchase.
Customer Responsibilities: The customer may be responsible for shipping costs associated with returning the defective product. AkisExpress will cover shipping costs for the replacement or repaired product sent back to you.
Warranty Processing: Upon receipt of the defective product, AkisExpress will inspect the item and notify you of the approval or rejection of your warranty claim. If approved, we will proceed with the repair, replacement, or refund.
Disclaimers: All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the duration of this expressed Warranty. AkisExpress shall not be liable for any incidental or consequential damages resulting from the use of the product.
Change of Terms: AkisExpress reserves the right to change the terms of this warranty policy at any time. However, any changes will not affect orders for which we have already sent a confirmation.
Should you have any questions or concerns regarding this warranty policy, please do not hesitate to contact our customer support team.
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