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Issues with Billing and Payment: Trouble with third-party purchase

Dec 07,2023 | Akisexpress

Trouble with third-party purchase

Issues redeeming a code? Potential reasons:

  • Not located in eligible country
  • Entered incorrect code
  • Code already redeemed
  • Already have an active subscription
  • Device connectivity issues
  • Don't meet promotion limitations

If code redeemed but not active, cancel current subscription and wait for it to expire. The purchase will then be applied.

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