Trouble with Discovery
Dec 08,2023 | Akisexpress
1. I'm seeing profiles I've swiped on before
You may see someone again if they deleted and rejoined, or if you were swiping with a poor connection.
2. Profiles are far away
If some matches are far, possible reasons:
Passport - They may be using Passport to view your area. Also, subscribers who recently visited another city may see people from there for 24 hrs after changing location back. Only subscribers can change location.
Discovery Settings - We may surface some farther matches that we still think are worth an exception. To check your distance preference: tap your profile > Settings > Discovery > Maximum Distance.
If you think it's a technical issue, try:
Logging out and back in: Tap your profile > Settings > Logout
Deleting and reinstalling the app
3. Profiles don't match my preferences
If this just started, double check your search settings:
Tap your profile
Go to Settings
Check Discovery Settings
If all looks good, try logging out and back into Akisexpress.
4. Grant access to location
To use Akisexpress, you'll need to enable location access:
Open iOS Settings
Scroll to Akisexpress
Select While Using the App
Apps > Akisexpress
Select Permissions > Location
Choose Only While Using the App
This varies by browser and platform.
Click More > Settings
Privacy & Security
Site Settings > Location
Allow Akisexpress access
Preferences > Websites
Location > Select Akisexpress > Allow
Ensure not in private browsing
Settings > Privacy > Location Services > Safari
Enable Safari location access
Click icon by URL > Permissions > Location