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Report a Safety Concern or Incident

Dec 08,2023 | Akisexpress

 

1. Reporting something in the app

 

Report in-app:  

- While swiping: Open profile > Scroll down > Tap Report
- From matches: Select user to open messages > Tap their photo > Scroll down > Tap Report

Report via email:

Safety is a top priority. Immediately report any policy or guideline violations. Email us here with:

- The reason for the report  
- Profile name, age, bio, photos (screenshots best)
- Their location, phone, email if known

More details allow quicker identification and investigation. 

See our Community Guidelines and Terms of Use for what is and isn't allowed.

 

2. Impersonation accounts  

 

Akisexpress doesn't allow impersonating or misrepresenting affiliation with any person or entity. See our Terms of Use and Guidelines for policies.

I'm being impersonated

Your safety is our priority. If someone is pretending to be you, report it here by selecting "Someone is impersonating me" and adding profile details. 

Someone I know is being impersonated

If someone you know is being impersonated, we'll need to communicate with them directly. Please have them contact us via the form above. In the meantime, you can report the profile in-app.

If it's someone you're authorized to represent, please contact us via the form above.

 

3. Concerned about a user's safety

 

If anyone is in immediate danger, contact local law enforcement right away.

If you or someone you know needs emotional or suicide support: 

- In the US, call the National Suicide Prevention Lifeline at 1-800-273-8255. It's free, confidential, and available 24/7.

- Outside the US, visit the International Association for Suicide Prevention to locate resources worldwide. 

To report a safety concern to us, write in here.

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