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Problems with Matches

Dec 08,2023 | Akisexpress

Accidentally unmatched someone

Once you unmatch, they immediately disappear from your matches. Unfortunately unmatching is permanent.

One or a few matches disappeared

If just 1-2 matches are gone, they likely ended the match or deleted their account. If they rejoin Akisexpress, you may see them again in your card stack.

All my matches disappeared

This may be temporary - please try again later. If matches are still missing, log out and back in:

  • Open Akisexpress
  • Tap your profile
  • Go to Settings
  • Select Logout

No new matches

Making connections takes time, effort, and patience - it's not instant or constant. Try these tips:

  • Update bio or photos
  • Enable Smart Photos
  • Connect Insta and Spotify to showcase more about you

Have faith - it's just a matter of time before you match with someone new!

Matches loading indefinitely

Try these troubleshooting steps if matches won't fully load:

  • Ensure you have a strong internet connection
  • Delete and reinstall the app
  • Use Akisexpress.com instead of the app

Photos won't load

If matches' photos are missing, try logging out and back in:

  • Open Akisexpress
  • Tap your profile
  • Go to Settings
  • Select Logout

If issues continue, we're likely having technical difficulties - thanks for your patience as we work to resolve them!

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