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Issues with Billing and Payment: Refund requests

Dec 07,2023 | Akisexpress

Refund policy

Generally, in-app purchases are nonrefundable, with no refunds for partially used periods. We may make exceptions if a refund is requested within 14 days or if required by your jurisdiction's laws. See Terms of Use for details.

How to request a refund

You'll need your order number from your purchase confirmation email.

Does your order start with "AK"?

Contact Apple Support to request a refund for App Store purchases. Akisexpress can't issue Apple refunds.

To request from Apple:

  • Sign in to reportaproblem.apple.com
  • Select "Request a refund"
  • Choose reason and submit

Does your order start with "GPA"?

Contact Google Play Support to request a refund for their purchases.

Does your order start with "AKPR" or "COSU"?

Contact our team here to request a refund.

 

Remark:

  • GPA prefix = contact Google Play for refund
  • AKPR or COSU prefix = contact Akisexpress for refund

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